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Camping bookings

There is often high demand for some camping areas so book early to avoid disappointment. Photo: Lise Pedersen.

There is often high demand for some camping areas so book early to avoid disappointment. Photo: Lise Pedersen.

Before camping in a park, forest or reserve, you must obtain a camping permit and pay your camping fees.

Most camping areas can be booked online, at an over-the-counter booking office, or by phone. You must pay your camping fees to secure your booking.

There is often high demand for some camping areas during peak periods, such as public holidays and school holidays. Book early to avoid disappointment. Depending on the camping area, you may be able to book from one to 12 months in advance of your planned visit. Booking at least six weeks in advance is recommended.

Gift cards

An electronic gift card can be purchased for $25 or more. Once payment is successfully made, the gift card number will be emailed to your account email address.

Gift cards can be used to pay for:

Gift cards do not guarantee or reserve a place at camping areas as bookings are subject to availability. Customers with a gift card must have a valid camping permit before setting up camp. Gift cards are treated like cash and as such will not be replaced if lost or stolen. Gift card numbers purchased from 1 July 2019 are valid for 36 months from date of purchase. Gift cards purchased before 1 July 2019 are valid for 24 months from date of purchase.

About the Queensland National Parks Booking Service

The national parks camping booking system has been improved so that increasing demand for camping can be better managed, resulting in better camping experiences for park visitors.

The service allows park managers to set and manage camping area visitor capacities, and alert campers if a camping area is full or inaccessible.

On first use, the system requires customers to register an account. During registration, mandatory fields for personal information will be highlighted. All details are secured in accordance with Queensland information security standards and privacy legislation.

Watch the short videos below to find out how you can create a camping account, How to find a campground and how to make an online camping booking.

How to create a camping account

Video transcript—How to create a camping account

Planning your next outdoor adventure sleeping under the stars?

We can walk you through the steps of creating an online account that you can access by a mobile phone, tablet or PC and manage all your camping and vehicle bookings with ease.

To check if you have an account registered to your email address, locate the login prompt on the top right of the page. From here you can follow the prompts to recover your account details and reset your password. For new users, select the create account option on the top right of the page. There is also an option to access this menu item from the bottom of the page.

If you are a commercial tour operator or a school group and have not registered, click on the link to complete a ‘Commercial Tour Operator (CTO) or School group’ registration request.

Now let’s take a look at creating your new user account. When creating your online account, you’ll be required to enter your details into each of the available fields. Some information is mandatory, such as your first & last name, phone number, email address, residential address and a password.

When providing a contact number, your mobile number is preferred as the department may contact you prior to your arrival to update you of any changes.

Your email is unique to your account and is how you’ll login for future bookings. This ensures that all your confirmation emails, tax invoices and permits are sent directly to you.

Passwords are case sensitive and require between Four and 10 characters. You can use any combination of numbers and letters and for greater security we recommend your password be at least 8 characters long and contain characteristics such as a combination of upper and lower case letters, numbers and limited special characters.

We would love to hear your feedback, tick the box to receive surveys and the QPWS Camping Newsletter. You can easily manage these subscriptions once your account is created.

To finish off you must agree with the terms and conditions

Once completed click ‘Create Account’. You’ll now be able to log into your new account with your new email address and your password you’ve just created.

Still having trouble? Head to the bookings FAQ located at the bottom of the website, alternatively contact 13QGOV to make your booking over the phone or head to a counter or kiosk for further assistance.

How to find a campground

Video transcript—How to find a campground

Keen to go camping and create some of life’s best moments but not sure on the park? Head to the link on screen.

To find information on where to camp across Queensland, click on ‘Find a park or forest’. From here you’ll be able to filter by park, region, facilities and activities.

Be sure to check the map to help narrow down your search. The icons displayed reflect what park facilities are available.

Once you’ve narrowed down your search and have a park in mind you’re ready to continue with a ‘campsite booking’.

You’ve now been redirected to the Queensland National Parks Booking Service.

There are different types of sites that can be booked. This page will show all camping areas for the Park you have selected. To understand site suitability hover over the camping area description. This will outline accessibility and permitted accommodation types, for example tent vs camper trailer and basic site information.

Need more information? Click the ‘View Park Info’ tab and follow the link to access more information. To see if you can camp anywhere or your campsite has a number, you’ll notice an icon on the bottom left-hand corner. This will show whether the camp area is open, un-numbered or a numbered camping area.

To understand these icons, click the ‘Icon Key’ tab.

Booking a numbered site means you’ve reserved a specific site for your stay. The availability calendar will display the site type and max number of people permitted per site. Tent sites have separate vehicle parking areas and often you’ll need to walk your gear to the site. For Multi-use sites, click on the information icon to see further site-specific details.

Un-numbered sites require you to select from designated available sites on your arrival – first in, best placed. The availability calendar will display the total number of sites that can be booked and the number of sites still available.

Open-camping means there are no designated spots and you’re able to set up camp anywhere within the park limits. The availability calendar will display the total number of people that can book and the number of people that can still book.

It’s important to know that:

  • it’s not advisable to access 4WD areas with campervans, caravans and motorhomes.
  • camping sites can be booked well in advance. If your commencement date is within the allowed date range the booking can still be processed by selecting ‘Reserve’ instead of ‘Check Availability’.
  • check-in time is 2pm and check out time 11am.

For further assistance please contact 13QGOV or head to a counter or kiosk.

Visit the Queensland Government YouTube channel to check out more videos to help you navigate the Queensland National Parks Booking Service.

How to make an online camping booking

Video transcript—How to make an online camping booking

Make life epic and explore Queensland. To get started – head to qld.gov.au/camping

Click ‘Camping’ from the menu bar.

It’s best to search by region if you’re unsure of the campground name.

Enter the number of nights you wish to stay and the date you wish to commence your stay.

Click ‘Search’

It’s important you take note of any Park Alerts – you’ll notice a warning icon if there’s one current. It’s important to check park alerts when making the booking and again prior to travel.

Select the desired booking location.

This page will show all camping areas for the park you have selected.

There are different types of sites that can be booked. Check out the video ‘How to find a campground and understand camp sites’ to find out more information. For this example, we’re booking an open camping site.

Check the availability and select a starting date. Then click ‘Book Site’. You’ll need to have your account details handy or if you don’t have an account, you’ll need to create one. For help, check out the video ‘How to Create an Online Camping Account’.

Once you have progressed to the ‘Booking Details’ page you’ll be able to amend the travel dates if required.

On the left-hand side of the screen you’ll notice the ‘Unit Details’ box which will provide a summary of your booking details. This may include a site number if you are booking a ‘numbered’ camping site.

Add in the number of adults, children and infants travelling. This will only show the total number of people allowed in the site.

If you’re taking a vehicle, you’ll need to enter in the registration number. Enter in the accommodation type, access type and occupants name.

It’s a good idea to make yourself familiar with the Conditions for Sale before proceeding.

If you’re happy with the Conditions for Sale and all your booking details are correct, click on ‘Book Site’.

Read and agree to the terms and conditions

Click on ‘Go to Checkout’

Here you’re able to select your payment method: credit card, gift card or a combination of both.

If you are making a payment using a gift card, please enter the gift card number and the amount you wish to redeem, then click on Process.

If you are combining payment with a gift card and credit card, please enter the gift card details first.

If you are making a payment using a credit card, please enter your credit card details and billing address.

All payments are processed securely. If your payment involved a credit card, you’ll have the opportunity to re-check your booking details before completing the transaction by selecting ‘Make Purchase’.

Once your order has been processed successfully, you’ll receive your confirmation/permit number.

Your transaction receipt and a copy of your camping permit will be sent to the email address linked to your camping account, OR, head to ‘Your Account’, then ‘Purchases’ then All Bookings to download your camping permit.

Camping permit tags should be placed in a clear weatherproof bag and displayed at your campsite, so it can easily be seen by a Queensland Parks and Wildlife Service Ranger. If you cannot print your tag, you can write the permit details on a piece of paper.

Before travelling make sure you check Park Alerts for any changes in camping conditions. Head to the link on screen for information.

Still need help with the booking process? For further assistance please contact 13QGOV or head to a counter or kiosk.

Visit the Queensland Government YouTube channel to check out more videos to help you navigate the Queensland National Parks Booking Service.

Why have bookings?

The booking system provides camper contact details and occupancy numbers for camping areas. This helps to:

  • ensure campers get the spot they booked
  • are notified of severe weather events, cyclones and other natural disasters where campers may need to be warned or evacuated
  • prevent overcrowding, which can be detrimental to the enjoyment of visitors and to the environment.

Booking number and camping tags

When you book your camp site or purchase a vehicle access permit you’ll receive a booking number confirming that your permit has been booked and paid for. This booking number, your surname and your vehicle registration must be displayed on a camping tag or vehicle tag and affixed to your camping structure, or placed on the front dashboard of your vehicle. Park rangers will check your camping tag to confirm your stay at the camping area, and your vehicle access tag to ensure you are permitted to drive in a recreation area.

If you book your camp site or buy your vehicle permit online, an online camping and/or vehicle access tag will be issued at the time of your booking. You will receive the tag/s in your confirmation email, along with a Tax Invoice. You can also view the tag/s from Your Account view.

You should print the tag/s and display the tag on your camping structure or in your vehicle as outlined on the tag.

If you are unable to print a permit tag you can collect one from nominated over-the-counter camping and vehicle access permit booking offices. The pre-printed tags require you to enter your booking number, surname and vehicle registration as well as the arrival/start date and/or departure/expiry date of your permit.

If you are unable to print or collect a tag, write your booking number, surname and vehicle registration on a piece of paper, place the paper in a clear, weatherproof bag and clearly display it on your camping structure, or place on your vehicle’s dashboard on the lower left hand side so it can be viewed through the windscreen.

Camping and vehicle access tags will not be posted out to you.

Over-the-counter booking offices

Over-the-counter camping and vehicle access permit booking offices located throughout Queensland, allow campers to purchase camping and vehicle access permits, most open 7 days a week.

Permits for special groups

Organised groups are able to request a special account—group account, educational account or commercial operator account—for pre-booking camping online.

  • Group accounts—holders of group accounts have access to the same camp sites as standard customers.
  • Educational accounts—holders of educational accounts have access to special use areas that are not available to other account types. Discounts also apply for these groups.
  • Commercial operator accounts—holders of commercial operator accounts have access to special use areas that are not available to other account types.

To apply for a special account, complete a request form through the Queensland National Parks Booking Service, or email . Supporting documentation may be required to confirm eligibility for a special account.

Bookings made by special account holders are subject to approval, an invoice and permit number will not be issued until the booking is approved.

Alterations and cancellations

Bookings may be altered, subject to availability, if sufficient notice is given. Bookings can be cancelled but you may not be entitled to a refund. To find out more, read the Camping and vehicle access permit fee and gift card refunds operational policy (PDF, 126K).

Watch the short video below to find out how you can modify your camping booking.

How to modify an online camping booking

Video transcript—How to modify an online camping booking

Looking to change locations or extend your stay? Here’s how you can modify your booking.

Know that:      

  1. bookings can’t be modified on the same day they were made. Wait until the payment has been fully processed to make any changes.
  2. if your camping permit commences within the next two days or has already started, modifications are not allowed.
  3. and when making changes, ensure that your contact details are current; specifically, your telephone number and email address.

To get started – head to qld.gov.au/camping.

Then click on ‘Login’ from the menu bar.

Enter in your details, or if you’ve forgotten your password, click on ‘Recover your Account’ and follow the instructions.

Once logged in, go to the menu bar and select, ‘Your Account’, Purchases, All bookings.

Your future bookings are now displayed, from here you can print your permit, request a refund, or modify your booking.

Select ‘Modify’ from the left-hand side.

You’re now at the booking details page used to create the original booking.

Change campsite

To change campsite, click ‘Select New Unit’.

Select the new park name from the drop down, then click ‘Search’.

Select the desired booking location, select a starting date then click ‘Book Site’.

Under ‘Unit Details’, note that the desired camping area has been changed.

Then click on ‘Book Site’.

The original and new booking details are now displayed. Read and agree to the terms and conditions then click on ‘Go to Checkout’.

Once your order has been processed successfully, you’ll receive your confirmation/permit number.

Change date and/or duration

To change the dates or duration of your stay, use the ‘Booking Dates’ box.

From the drop down, select the new number of nights.

Update your arrival date using the calendar.

The departure date will be automatically updated based on the nights you wish to stay.

If you increased your stay, you’ll also need to update the number of people travelling.

Then click on ‘Book Site’.

The original and new booking details are now displayed. Read and agree to the terms and conditions then click on ‘Go to Checkout’.

If you reduced your stay you will receive your booking confirmation and the payment card that you used to make the original booking will be refunded any amount owed to you.

If you increased your stay or people you will need to pay for the additions only. You’ll be prompted with the payment screen to enter your credit card or gift card details for the outstanding amount.

If you’re stuck with processing payment, then checkout the video ‘How to make an online camping booking’.

Request a refund

To request a refund, take a note of the Grand Total from the booking details page *pause*, then click on ‘Refund’.

Please understand that:

  1. All refund requests must be submitted within 28 days of the camping permit end date
  2. If you’ve already commenced your stay and need to cancel due to extenuating circumstances, you’re welcome to submit a refund request.

You’re now at the Refund Booking page.

To start, choose your preferred type of refund from the drop-down menu, and enter the amount you wish to be refunded.

Enter in why you’re requesting a refund.

You can attach documents to accompany your refund request such as a medical certificate or a copy of the email where Queensland Parks and Wildlife Service has notified you that the park you have booked is closed during your booking.

Then click on ‘Send Request’.

An email will now be sent to the Queensland Parks and Wildlife Service who will assess the refund request.

Update registration number

To update the registration number of your vehicle, scroll down to ‘Extra Information’.

Edit the vehicle registration you wish to update.

Then click on ‘Book Site’.

Your modification has been saved successfully.

Still need help with the modification process? For further assistance please contact 13QGOV or head to a counter or kiosk.

Visit the Queensland Government YouTube channel to check out more videos to help you navigate the Queensland National Parks Booking Service.

Last updated
1 July 2019