Forgotten your password? How to Recover your Account

Please go to www.qld.gov.au/camping and click on Recover your Account on the landing page.

Screenshot of Recover your Account screen

1. Enter your email address then click on the Reset Password button

Screenshot of reset password screen.

2. If your password reset was successful, you will see the following pop-up.

Screenshot of password reset complete.

Note: If there is no email address associated with your account or the email address listed is not current, the message will read – Email Address Not Found. In this case, please contact us at – qpws@des.qld.gov.au

3. A temporary password will be sent to you within the next few minutes. If you do not receive this email, please check your spam or junk folders in case the email has been diverted there by your internet security.

4. The first time you log in using the temporary password you will be prompted to enter and confirm a new password.

Screenshot of new password screen you will be presented with after you have logged in with your temporary password.

Contact us

If you require further assistance with the National Parks Booking Service, please email us at qpws@des.qld.gov.au.

National Parks Booking Service